Everything you need to know about shopping at The GT Closet.

🐾 Sizing & Fit

How do I choose the right size for my pet?
Please refer to the size chart provided on each product page and measure your pet before placing an order. For the best fit, measure the chest, neck and back length as indicated in our size guide. If you're unsure between two sizes, feel free to contact us before ordering.

What if my pet falls between two sizes?
If your pet is between sizes, we recommend checking the product-specific size chart and choosing based on the measurements rather than breed or weight alone. You can also reach out to us for help with sizing.

Do you offer customised sizes?
Yes! We offer customised fits for selected products. Please contact us with your pet's measurements before placing your order so we can confirm whether customisation is available.

✨ Products & Customisation

Are The GT Closet outfits suitable for both dogs and cats?
Yes. We create thoughtfully designed clothing and accessories for both dogs and cats. Product descriptions will mention any specific fit or suitability information.

What fabrics do you use?
We carefully select soft, comfortable and pet-friendly fabrics for our collections. Fabric details and care instructions are provided on the relevant product page wherever applicable.

Can I customise an outfit?
Selected styles can be customised for fit and certain design requirements. Please contact us before ordering to discuss your requirements.

Can I request a D-ring or leash opening?
For selected outfits, a D-ring or leash opening may be available as a customisation. Please check the product description or contact us before placing your order.

Are the clothes comfortable for everyday wear?
Comfort is at the heart of The GT Closet. Our designs are created to allow pets to move, play, nap and cuddle comfortably while looking their best.

📦 Orders & Shipping

How long does it take to receive my order?
Delivery times depend on your location and the product. Please check the estimated delivery information provided during checkout. Customised or made-to-order products may require additional processing time.

Do you offer free shipping?
Yes. We offer free shipping on orders above ₹999. Shipping charges may apply to orders below this value.

Do you ship internationally?
International shipping may be available for selected destinations. Please contact us before placing an international order so we can confirm shipping availability and charges.

How can I track my order?
Once your order has been shipped, you will receive the available tracking details through the contact information provided with your order.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change or cancellation. Once an order has been processed or shipped, changes may no longer be possible.

❤️ Returns & Care

Do you accept returns or exchanges?
Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order.

Are customised products eligible for return or exchange?
Customised products may have different return or exchange conditions. Please contact us before ordering if you have questions about a customised item.

How should I wash my pet's clothes?
Always follow the care instructions provided with the product. We recommend gentle washing and avoiding harsh detergents unless the product's care instructions specify otherwise.

How do I contact The GT Closet?
You can contact us through the contact details provided on our website. For product, sizing or customisation questions, we're always happy to help.

A little reminder from us 🐾

Still unsure about something?

We're happy to help you find the right fit or answer any questions before you order.

CONTACT US → [email protected]